Manage a Pro subscription

Start monthly Pro access, review plan limits, request cancellation or a refund, and understand what happens to purchased templates.

2 min readUpdated Sep 2, 2026

What the Pro plan includes

Pro is a recurring monthly subscription for hosts who run sessions regularly. The current displayed price is £18.99 per month.

Pro includes up to 100 players per session, unlimited sessions and games, and no separate session-duration cap while the plan is active. You can keep up to 100 active custom games and create 25 templates. Individual games may support fewer players.

Check the Pricing page and checkout for current prices and allowances. AI question generation is available on every plan; the AI generation guide explains how its credits work.

Start a subscription

Sign in and select Get Pro Plan on the Pricing page, or open Get your Pro Plan.
Review the monthly amount. Pro starts after payment; there is no scheduled start date or guest-tier selector.
Select Subscribe · £18.99/mo and complete checkout.
After payment is confirmed, open Billing & Plans to check your plan and payment history.

The subscription renews automatically each month until its renewal is cancelled. It follows the billing period shown for your subscription, rather than a fixed 30-day pass.

If an active or scheduled paid plan already exists on your account, checkout returns you to the dashboard. Contact hello@tryneegma.com if you need to change plans before your current access ends.

Request cancellation of your renewal

Open Billing & Plans.
Select Cancel Subscription.
Enter a reason in Why are you cancelling?
Select Request Cancellation.

This sends a request to the Neegma team. A pending request is not confirmation that renewal has been cancelled. Billing & Plans shows the pending status, then the cancellation and access end date once processed.

After cancellation is confirmed, Pro access continues until the end of the current billing period. Cancelling renewal does not request a refund.

Request a refund

The published Pro refund policy covers requests within 24 hours of activation. Email hello@tryneegma.com with your account and payment details. Refund requests are handled by the team; there is no refund button in the dashboard.

Keep using purchased templates

Paid templates are separate purchases with permanent ownership. A Pro subscription ending does not start a template expiry window or require you to buy an owned template again. Your current hosting plan still sets the session's player, duration and monthly-session limits.

Each new template purchase also grants a player boost. See Rewards and player boosts for how to use it.

Billing

How to buy and schedule a Party Plan

Choose your guest capacity, schedule 24 hours of hosting access, and check what happens before and after the pass starts.

2 min read

Billing

Claim rewards and use player boosts

Claim a welcome pass or plan gift, add capacity from a template purchase to one session, and understand how long each benefit lasts.

3 min read

Games

Generate questions with AI

Use AI on any plan to draft custom questions. Write a useful brief, review and edit answers, check your credits and troubleshoot generation.